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Updated 12/06/2021: We are still making deliveries as usual, some Next Day delivery services may see delays. For more details please see our Coronavirus Information Page.

Terms & Conditions

  1. THESE TERMS
    1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods and/or services
    2. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
      1. You are an individual; or
      2. You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
    3. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are Start Traffic Limited, a company registered in England and Wales. Our company registration number is 06896587 and our registered office is at Unit 30a North Bank, Berry Hill Industrial Estate, Droitwich, Worcestershire WR9 9AU. Our registered VAT number is 970779374.
    2. How to contact us. You can contact us by telephoning our customer service team at 01905 794 875 or by writing to us at sales@starttraffic.uk or at Unit 30a North Bank, Berry Hill Industrial Estate, Droitwich, Worcestershire WR9 9AU.
  3. OUR CONTRACT WITH YOU
    1. How we will accept your order. After placing an order on our website and making payment (or by having a credit account approved), you will receive an email from us acknowledging that we have received your order. Our acceptance of your order will only take place when we email you confirming that the product has been dispatched, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order. If we are unable to accept your order, we will promptly inform you of this to either arrange a refund or change your order. If you are an account customer, we will contract you to change your order.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. 
    4. We mainly sell to the UK. Our website is designed predominantly for the promotion of our products in the UK. We may accept orders from addresses outside the UK, however, this will be entirely at our discretion and differing terms and conditions including, but not limited to, delivery times and delivery costs may apply.
  4. OUR PRODUCTS
    1. Products and packaging may vary slightly from their pictures. The images and packaging of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours, sizes, weights, capacities, dimensions and measurements accurately, we cannot guarantee that a product’s display accurately reflects the products. Your product may vary slightly from those images.
    2. Making sure your measurements are accurate. If we are making the product to measurements you have given us (whether these are given by telephone or via our customization tool on our website) you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.
  5. YOUR RIGHTS TO MAKE CHANGES
    1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. PLEASE NOTE: all bespoke products (including, but not limited to, any products which are made to order or customised in any way) are non-returnable.
  6. OUR RIGHTS TO MAKE CHANGES
    1. Changes to the products. We may change the product:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
  7. PROVIDING THE PRODUCTS
    1. Delivery costs. The costs of delivery will be as displayed to you on our website. For international deliveries, these costs will vary and will be provided to you upon request. Occasionally errors may occur which indicate that a next day delivery service is available in your area. If this is the case and your post code is consequently not within an area which qualifies for a next day delivery service, we will contact you to arrange an alternative delivery slot. 
    2. When we will provide the products. We will provide you with an estimated delivery date when we accept your order or, if no delivery date is specified, the products will be delivered within 30 days of the date on which we accept your order.
    3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control including, but not limited to, late delivery caused by a third party courier, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for any delays caused by the event. 
    4. Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9am - 4.30pm on weekdays (excluding public holidays) and Saturdays.
    5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and sign for the products, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. We reserve the right to charge you for storage costs and any other associated costs arising from any redelivery of the products.
    6. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. We will not be responsible for any such costs of redelivery or recollection whatsoever. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel your order and clause 10.2 will apply.
    7. If you do not allow us access to deliver the goods. If you do not allow us access to your property to deliver the goods as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may cancel your order and clause 10.2 will apply.
    8. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
    9. When you own goods. You own a product which is goods once we have received payment in full.
    10. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, a correct and complete delivery address (including post code), any relevant access codes to your property, contact phone numbers and names. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either cancel your order (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    11. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      1. deal with technical problems or make minor technical changes;
      2. update the product to reflect changes in relevant laws and regulatory requirements;
      3. make changes to the product as requested by you or notified by us to you (see clause 6).
  8. YOUR RIGHTS TO CANCEL AN ORDER
    1. You can cancel your order with us. Your rights when you cancel an order will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to cancel your order and whether you are a consumer or business customer:
      1. If what you have bought is faulty or misdescribed you may have a legal right to cancel your order (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11 if you are a consumer and clause 12 if you are a business;
    2. Cancelling your order because of something we have done or are going to do. If you are cancelling your order for a reason set out at 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
      1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 7);
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
      4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
      5. you have a legal right to cancel your order because of something we have done wrong.
    3. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online or over the phone you have a legal right to change your mind within 14 days and receive a refund. 
    4. When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of any bespoke products.
    5. How long do consumers have to change their minds in relation to bought goods? You have 14 days after the day you (or someone you nominate) receives the goods, unless:
      1. Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.
    6. Cancelling your order where we are not at fault and there is no right to change your mind. Even if we are not at fault, you can still cancel your order before it is completed. A contract for goods is completed when the product is delivered. If you want to cancel your order before it is completed let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of you cancelling the order including, but not limited to, delivery costs.
  9. HOW TO CANCEL YOUR ORDER WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)
    1. Tell us you want to cancel your order. To cancel your order with us, please let us know by doing one of the following:
      1. Phone or email. Call customer services on 01905 794 875 or email us at sales@starttraffic.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      2. Online. Complete the form on our website which is available at www.starttraffic.uk/contact
    2. Returning products after cancelling your order. If you cancel your order for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Unit 30a North Bank, Berry Hill Industrial Estate, Droitwich, Worcestershire WR9 9AU or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01905 794 875 or email us at sales@starttraffic.uk for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. You will be solely responsible for any damage caused to the goods up until such goods are safely delivered to our registered office or such goods are collected by us.
    3. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or misdescribed; or
      2. if you are cancelling your order because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
    4. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the actual cost to us of collection. 
    5. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products by the method you used for payment. 
      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. We reserve the right to charge up to a 10% re-stocking fee should you cancel an order and it is not our fault. We may exchange certain goods for alternative products, however this will be at our sole discretion. See our returns page at www.starttraffic.uk/frequently-asked-questions#returns for further information. 
      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at a set cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    6. When your refund will be made. We will make any refunds due to you as soon as possible. In any event:
      1. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
      2. In all other cases, your refund will be made within 14 days of you telling us you have changed your mind
  10. OUR RIGHTS TO CANCEL YOUR ORDER
    1. We may cancel your order if you break the contract. We may end the contract for a product at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, an accurate delivery address including postal code, or phone number of a site contact. 
      3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
      4. you do not, within a reasonable time, allow us access to your premises to deliver the products.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs including, but not limited to, delivery costs we will incur as a result of your breaking the contract.
  11. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER
    1. If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

      Summary of your key legal rights

      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

      If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

      a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

      b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

      c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

      See also clause 8.3.

    2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01905 794 875 or email us at sales@starttraffic.uk for a return label or to arrange collection.
  12. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A BUSINESS
    1. If you are a business customer we warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period), any products which are goods shall:
      1. conform in all material respects with their description and any relevant specification;
      2. be free from material defects in design, material and workmanship;
      3. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
      4. be fit for any purpose held out by us.
    2. Subject to clause 12.3, if:
      1. you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out in clause 12.1;
      2. we are given a reasonable opportunity of examining such product; and
      3. you return such product to us at our cost, we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
    3. We will not be liable for a product’s failure to comply with the warranty in clause 12.1 if:
      1. you make any further use of such product after giving a notice in accordance with clause 12.2.1;
      2. the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
      3. the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
      4. you alter or repair the product without our written consent; or
      5. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
    4. Except as provided in this clause 12, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 12.1.
  13. PRICE AND PAYMENT
    1. Where to find the price for the product. The price of the product (which excludes VAT) will be the price indicated on the order pages when you placed your order. 
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel your order, refund you any sums you have paid and require the return of any goods provided to you.
    4. When you must pay and how you must pay. We accept payment with most major credit card and debit card companies. When you must pay depends on what product you are buying:
      1. For goods, you must pay for the products before we dispatch them. We will charge your credit or debit card on confirmation of your order.
    5. Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
    6. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    7. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  14. CREDIT TERMS
    1. Credit Applications. Please note: If you are (a) a limited company or (b) an LLP or (c) a partnership of 4 or more partners or (d) if the credit provided exceeds £25,000 and is wholly or predominantly for the purpose of your business, then notwithstanding any other provision or statement in these terms and conditions, it will not be regulated by the Consumer Credit Act 1974.
    2. Payment Terms. All payment terms for credit accounts are 30 days end of month. All other payment terms are as above in clause 
    3. General Terms. This clause 14 together with these terms and conditions contain the only terms upon which we will provide the products via a 30 days end of month credit account and shall not be varied unless expressly agreed in writing by both parties.
    4. Accounts. All credit accounts are subject to status and will only be granted to registered UK businesses. By applying for an account you authorise us to complete the necessary credit reference checks. We do not supply to addresses outside of the UK other than by specific agreement. By opening an account with us you agree to the terms herein.
    5. Cancellation. You may cancel your credit account at any time by writing to our Accounts department at: accounts@starttraffic.uk. We reserve the right to cancel any credit account without notice.
  15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.1 and for defective products under the Consumer Protection Act 1987
    3. We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.
  16. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
    1. Nothing in these terms shall limit or exclude our liability for:
      1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
      4. defective products under the Consumer Protection Act 1987; or
      5. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. Except to the extent expressly stated in clause 12.1, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    3. Subject to clause 16.1:
      1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
      2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid or payable by you for products under these terms.
  17. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we will use your personal information. We will only use your personal information as set out on our website at www.starttraffic.uk/privacy-policy.
  18. OTHER IMPORTANT TERMS
    1. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    2. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    3. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    4. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

Schedule 1

Model Cancellation Form for consumer customers

(Complete and return this form only if you wish to withdraw from the contract)

To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date    

[*] Delete as appropriate
 

Contact Us

Weekdays 9AM to 5PM

Address:

Unit 30 North Bank,
Berryhill Industrial Estate,
Droitwich Spa, WR9 9AU

Phone:

01905 794 875

Email:

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